PaperTreeNook is taking a short break
Reviews
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Toni on Dec 31, 2020
5 out of 5 starsThe papers were fabulous and I was thrilled with them! The shop owner was wonderful with her correspondence. Given the Covid slowing of shipments, we had finally decided (after 10 weeks) that it was lost and she refunded my purchase. Then...about a month after that, it finally showed up in my mailbox! I paid her back the refund because she was a very honorable business person that made sure I had been taken care of. This shop is exceptional and I'd do business with her again in a heartbeat! She's the BEST!! Thank you so much and sorry for all the trouble with the postal system...the items definitely fell into a black hole when it passed into the void of NYC!!
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Michelle on Dec 12, 2020
5 out of 5 starsAbsolutely stunning and unusual gift wrap. Will definitely use this seller again.
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Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Shipping
**CORONAVIRUS UPDATE**
Please note that sadly there are currently a lot of delays with some mail services, both in the UK and internationally due to the coronavirus situation, so your parcel may take longer to arrive than normal. Please allow 7/8 weeks for international parcels and up to 2 weeks for UK. Thank you for your patience in these difficult times!
International standard postage is via Royal Mail Small Parcels and is calculated by weight, I refund any extra shipping costs that you have paid. These prices are a guide only, and are the maximum you will pay (up to 15 sheets). The weight very often comes under and you will receive a refund for any overages. Please note that prices include other associated costs such as packaging, however I try to keep these as low as I possibly can!
Alternatively, please request a custom order or send me a message - I will be happy to create a custom listing for you with the correct shipping costs applied, especially recommended if you are buying lots of sheets! There may also be other cheaper/quicker options for larger orders.
Royal Mail Second Class - £5.75 - approx 3 working days.
Shipping upgrade to 1st Class available for £6.50, approx 1-2 working days.
Standard Italian papers:
Europe:
1-3 sheets £5.75
4-11 sheets £7.75
12-15 sheets £9.00
16 sheets and over - Please ask for quote & shipping options
Australia/New Zealand:
1-3 sheets £7.75
4-11 sheets £11.75
12-15 sheets £14.25
16 sheets and over - Please ask for quote & shipping options
Handmade Indian papers:
Europe:
1-2 sheets £5.75
3-6 sheets £7.75
7-10 sheets £9.00
11 sheets and over - please ask for quote and shipping options
Australia/New Zealand:
1-2 sheets £7.75
3-6 sheets £11.75
7-10 sheets £14.25
11 sheets and over - please ask for quote and shipping options
If a mixture of regular and heavier Indian papers are ordered this may affect the price of shipping which is calculated by weight. Larger parcels (over 15 sheets or 11 sheets for handmade papers) are sent tracked to cover insurance, this will be via Royal Mail Tracked or courier, whichever works out the best value. Please contact me before purchase if you would like to know the exact cost of shipping.
Approx delivery times via Royal Mail to Europe are 3-5 days, to the US and rest of the world around 5-7 working days, after which it is passed on to your local postal service after going through customs. Please allow 5 weeks for delivery for International orders, or 6 weeks during the Christmas period (Nov/Dec), before contacting me about a lost parcel, and within 10 weeks from the date of order, I can then get in contact with Royal Mail for them to investigate. I do also suggest getting in contact with your local postal/sorting office in the case of a delayed parcel as they can sometimes be waiting there.
Tracking is not included with standard delivery, tracked postage is available on request. Please note - I do dispatch parcels quickly within 1-2 days of ordering, but cannot be held responsible for delays once they have entered the postal system. Please allow plenty of time for your delivery to arrive - or contact me for other courier/expedited options, I cannot guarantee delivery by a certain date, but some services may give you a better chance of your parcel arriving quicker than standard post.
The paper is carefully rolled and packaged in a strong mailing tube to ensure it reaches you in perfect condition.
Privacy
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Maz Simpson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at maz [!at] papertreenook.co.uk. Alternately, you may mail me at:
Maz Simpson, Queen Cottage, London Road, Balderton, Nottinghamshire, NG24 3JF, United Kingdom.